Additionally in our own academies the customer gets the chance to cover different modules and gets finally a United Grinding approved certificate. This is not only a good opportunity for new customers but even for our existing customers to bring their staff to the actual know-how. Then we have a broad service portfolio within our Customer Care division: e.g. production support, training at customers' facilities, etc.

At the Symposium, I briefly came to know about the Group's ‘PuLs program' focused on optimisation of processes. Tell us more about it. Would you also be sharing it with your customers?

PuLs is not only a program - it's our philosophy how we work. PuLs is relevant for all divisions and functions. It describes a tool box with which we optimise our processes and procedures and implement (Lean). Moreover, PuLs is not a finite project but is ongoing, aimed at becoming and remaining ‘Best in Class'. This philosophy will be implemented in all our Group companies. Its aim is to learn from each other

To transport all targets and visions from PuLs we are setting up a big worldwide training program. And of course, we will communicate about PuLs more actively in future.

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