Ashok Leyland, the Indian flagship brand of the Hinduja Group, recently inaugurated its Uptime Solution Centre at Encore.

By ensuring maximum fleet utilisation for commercial vehicle operators across India, the centre is designed to revolutionise the aftersales landscape.

The new facility brings together teams from aftermarket, vehicle engineering, and field quality to support customers across the country by troubleshooting and resolving technical issues.

Sanjeev Kumar, President MHCV, Ashok Leyland said, "The Uptime Solution Centre is testament to our relentless pursuit of technological advancement. We have combined predictive analytics with real-time monitoring to make our vehicles more reliable and to create a smarter, quicker service system."

"This Centre will provide our customers with useful insights about their vehicle's operation and help them proactively address any potential issues ensuring that their businesses are on track. This initiative clearly reflects our dedication to exceptional customer satisfaction"  he further added. 

The company has a nationwide network of over 52,000 touchpoints, including dealers, authorised service centre, SASSY, parts distributors, exclusive parts stores (ALRPS), AL parts retailers and AL mechanics, all of which are integrated with the Uptime Centre.