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Mercedes-Benz sets a new benchmark in customer orientation

By Swati Deshpande,

Added 19 September 2016

Inaugurates India’s largest parts warehouse and South Asia’s largest training academy

Speaking on the occasion, Dr. Till Conrad, Head-Region Overseas Mercedes-Benz Cars at Daimler AG commented, "India remains one of the bright spots for Mercedes-Benz and this critical expansion of infrastructure and investment in retail training signifies our strong customer centric approach and long-term vision; which underlines our confidence in the Indian market. Mercedes-Benz is not only expanding its world-class infrastructure here in India, but also strategically developing the skill-set of its workforce, ready to capitalize the future growth of the luxury industry. We are glad to support such strategic decisions and are confident, that initiatives like these will make the India growth story more inclusive, making the brand future ready."

Roland Folger, Managing Director & CEO, commented, "Creating the largest Parts Warehouse in the luxury car segment equipped with state-of-art technological processes, automations and also inaugurating South Asia's biggest Mercedes-Benz Academy, are significant accomplishments for Mercedes-Benz India. These initiatives are result of our focused customer orientation that will help create a long-term value to our discerning patrons, giving us a competitive edge in this dynamic market. At Mercedes-Benz India, it remains our relentless endeavour to build-on to the strong foundation we have created for the brand, and further develop a sustainable future for our partners and employees. Investing in the infrastructure and also in people is a hallmark of a fundamentally strong brand like Mercedes-Benz, and this strategic decision, will play a pivotal role in our future growth in India."

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