Surti appreciates the support from Haas stressing on the excellent service back-up that Haas Factory Outlet-CNCSSIPL has continuously been providing Parle Elizabeth with. "The approach of Terrence Miranda, the Managing Director, was service-based which suited our requirement since we are known among our customers for after-sales services. Their maintenance support is also unique. Besides, the Haas application engineers worked with us on the machine, tools, fixtures and CAM software that helped us reduce our cycle time. As a result, our productivity increased by 25-45 percent."

Echoing similar feelings, Rajmal Mehta, Chairman, Parle Elizabeth, says, "We always wanted to be a step ahead of others. We strive to create monopoly in the market through excellent products, dedicated service and prompt delivery since maximum customer satisfaction is what matters the most to us. We can't reach the top without these values. Achieving our goal is one thing, but adhering to these values is the reason why we are able to maintain our position at the top."

Other than the service support mechanism, the local Haas Factory Outlet- CNC SSIPL, has been instrumental in providing excellent spare part support and guidance to Parle Elizabeth which has helped the Vasai-based company carve a niche for itself in the global market.

"We believe that our journey with Haas has just begun. Our management's vision is to achieve the leadership position universally by focusing on maintaining quality, committed delivery, cost effective products, innovation and continual improvement. Alignment of the team supported by technology is helping us reduce the gap rapidly in our quest to attain the leadership position. Our journey with Haas so far has been very good. Haas and Parle Elizabeth have been partners in growth, and this will continue further too," concludes Surti. END