In Bengaluru, ABB launched India's first digitalised remote service center for its energy saving drives solutions and added a new production line for digitalized low voltage drives. The ABB remote service center will provide 24x7 access to information and support on drives installed at customer facilities for predictive maintenance and condition monitoring for all industries including power, cement, oil and gas, metals, food & beverage and many other applications. The new center is the third of its kind in the ABB global footprint and is now fully activated in India. It will support customer installations in India and around the world.
In India, 31% of total electrical energy is consumed by industrial motors. Drives control the speed of these motors and hence are a key component of enabling energy efficiency and improving productivity. Benefits of such a remote center include faster identification of potential problems leading to increased uptime of customer assets and ultimately savings in operational costs.
"This is a reinforcement of our commitment to our nation and customers by establishing a world-class center using our expertise in digitally enabled technology," said Sanjeev Sharma, CEO and Managing Director, ABB India. "We are also pleased to offer the benefits of our digital portfolio to our customers in India and partner them in the next level of their journey to develop a range of future services that will allow customer assets to become digital ready." On the new digitally enabled drives, he added, "we are committed to innovating in country for country to make our global technology accessible by developing features that adapt to India's diversity for example in the device interface, this in turn allows us to tap into the geographically dispersed workforce."
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