Delivery times up to four times quicker

The combination of mixed-reality and a cloud-based configurator allows for significantly accelerated delivery times as well as for an unparalleled customer experience. With the help of digital twins, customers will be able to see exactly what the product will look like in their own home and customize it to their specific requirements. They will also enjoy a much smoother, hassle-free and shorter ordering process - what usually takes around 40 to 70 days will now be reduced to just 14 days: making it up to four times quicker.

In a market where clients have an urgent need for mobility solutions, the radically shortened process has a serious impact. "The need for a stairlift can arise very suddenly. The customer may be in distress - and if we can deliver a solution quickly, this can provide enormous relief and comfort to enhance a customer's quality of life. From this point of view, it's an emotional matter, too," explains Andreas Schierenbeck, CEO thyssenkrupp Elevator.

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