Cars24, a leader in AutoTech sector has recently announced a strategic alliance with Truecaller, a global platform for verifying contacts. The collaboration targets to enhance customer safety and streamline business communication with Truecaller's Verified Business Caller ID solution. Through this solution, Cars24 ensures that costumers avoid missing out on crucial communication related to their transactions. This calling experience incorporates brand name, logo, category name, verification tick, and a green badge which elevates readability and customer recognition.
The company also leverages Truecaller's CX capabilities such as Video caller ID and Call me back. Video caller ID along with the call reason feature enhance visual contextualization, which ensures seamless user experience. Cars24 also leverages Truecaller's 1-Tap OTP-less verification solution. The Verified Business Caller ID and other advanced communication capabilities have benefited more than 2,500 active businesses globally.
Commenting on the collaboration, Gajendra Jangid, Chief Marketing Officer and Co-Founder at CARS24 said, "Customer trust is everything to us, and this partnership with Truecaller takes that trust to the next level. We're all about making the car buying and selling experience as smooth and secure as possible. With Truecaller's Verified Business Caller ID solution, our customers can feel confident that when we reach out, it's genuinely us, ensuring every interaction is clear, efficient, and exactly what they need."
Speaking about the alliance, Priyam Bose, Global Head GTM and Developer Products, Truecaller, said: "Truecaller is synonymous with trust and safety in communication. We provide businesses with solutions that boost communication experience and ensure safety while communicating with users. We are excited about our journey with CARS24, enabling them to ensure their customers have a safer, smoother, and more seamless experience. There is no greater joy than contributing to these meaningful moments of users with the right experience."
