What is a maintenance plan?

Maintenance plans ensures a perpetual license holder receives benefits such as Basic Support, options for more advanced support, and access to the latest software and product enhancements. A maintenance plan agreement must be applied to each separately purchased perpetual license.

How will this change impact customer with a maintenance plan?

Customers with current maintenance plans will have the option to renew their maintenance plan and continue receiving the corresponding benefits. Autodesk has no plans to stop offering maintenance plan renewals. However, it is important to renew the maintenance plan on time to continue to access the benefits.

If a maintenance plan is not renewed on time, customers will have to subscribe to their Autodesk product if they want access to the latest features and functionality.

How long can customers continue to renew current maintenance plans?

While Autodesk is discontinuing the sale of new perpetual licenses, we are not eliminating maintenance plans. Customers with maintenance plans may continue to renew their maintenance plans and receive the appropriate benefits for the foreseeable future.

What happens if a customer with a perpetual license chooses to discontinue their maintenance plan?

Customers with expired maintenance plans can continue using their perpetual licenses. However, they will lose the benefits of maintenance plans such as updates, technical product support, flexible license rights and cloud services. If a maintenance plan is not renewed, customers will be able to subscribe to Autodesk products to get the latest features and functionality.

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