Today, the customer service is not limited to products. Being partner in customers' success has become mantra in the manufacturing industry. How is your company's approach towards it?
The mantra behind Ace Micromatic's growth is ‘hand holding with customers'. Understanding the lack of skilled workforce, we have developed certificate courses for skill development. The duration of the course is 6-8 months. During this period we train people on our machines and offer them placement with our customers. At times, clients nominate personnel from their organisation. Such training takes place in seven locations in the country.
Additionally, we also emphasize on educating customers and offer training on our machines. We believe that the machine will offer optimum performance when it is well-operated and well-maintained.

What are your expansion plans in the near future?
Currently, we have capacity of producing 5,000 machines per year and we plan to double the production by 2020. We are already working on this. Moreover, we also want to increase our exports through forging new partnerships and joining hands with dealers. Right now, our export is 11 percent of our business and we are aiming at increasing it to 20 percent in next five years.

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