Tell us about your after sales support network
We have a strong after sales support team at our technology centre in Bangalore. Our engineers are well trained at our group companies and are in a position to handle the most complicated situations in their field of work. We ensure that our engineers are sent for training at least for a duration of 4 to 6 weeks every year to get trained on the latest offerings from our group companies, thus they are well acquainted with the latest technology and products. In case of serious and repeated issues, we also have the support from the technical teams located in the brand companies, who logon remotely and are able to provide expert advice and also suggest if any additional activities are required to ascertain the root cause of repeated issues.

We are providing our customers with a wide range of service including, Breakdown maintenance, Preventive maintenance & Annual Maintenance Contracts and for certain products we also provide reconditioning services. Our team is also well equipped to check and correct the geometric alignments of the critical units of our products. Over the last three years, the requirement for European engineers to visit India for Commissioning and Servicing of machines has drastically reduced to just one-off cases.

Have you launched any new product / technology recently or are planning to do so? Tell us about it?
New Technology and product development is a continuous program at our organisation. Recently we concluded our Grinding Symposium, wherein we had exhibited the latest developments in different technology areas and which got excellent appreciation from customers all over the world. There were many new products launched during the Symposium, to name a few, the S141 universal internal cylindrical grinding machine, the new CrankGrind from Schaudt, the Ewag Laser Line Ultra.

Any plans of expanding your reach further in the Indian market?
Growth is a constant activity, and we are also expanding our activities on a continuous basis to meet the needs of the Indian manufacturing segment. We have already taken a big step by establishing a full fledge technology centre in India, as our market grows, we will take necessary steps to cater to its ever demanding requirements.
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